Refund Policy

Last updated: October 25, 2026

Refunds are only available when the product itself has a problem. We do not offer refunds without a valid reason. Before paying, you can use the free 24-hour membership for new accounts and the 24-hour Starflow trial.

Membership

Membership (monthly or yearly) takes effect immediately, including member discounts on premium tools and Starflow, so it is non-refundable once activated.

Paid tools

For Starflow, premium tools and creator tools, you can request a refund if a defect or bug prevents normal use and we (or the creator) cannot fix it or offer a workable solution within a reasonable time. Describe the problem and include your order number and a screenshot or screen recording; we will review it.

Not eligible for a refund

Changing your mind, buying by mistake, the tool not matching your expectations, problems with your own device or network, or licenses disabled for violating the Terms.

How to request

Submit a support ticket in My account → Support tickets (choose the order), use live chat, or email [email protected] with your order number.

How you are refunded

Refunds go back through the original payment method. Orders paid with account balance are refunded to your balance. For USDT, we may ask you to confirm a BEP20 address.

What happens after a refund

Membership days from the order are removed, software licenses are deactivated, and referral commission from the order is cancelled. Account top-ups are refunded by deducting the same amount from your balance.

Repeated refunds

If an account repeatedly buys and requests refunds, we may decline further refund requests.